Baseline workload
73 orders per day × 3 minutes 42 seconds of active human time × 22 working days ≈ 99 hours per month.
This is an illustrative example, not a customer case study. It shows how we would turn observed workload into a pilot decision and a measurable before/after comparison.
This is an illustrative example, not a customer case study. It shows how we would turn observed workload into a pilot decision and a measurable before/after comparison.
73 orders per day × 3 minutes 42 seconds of active human time × 22 working days ≈ 99 hours per month.
Requests arrive by email, data is copied from attachments, customer and item details are checked, then an ERP order is created.
Automate the standard path where customer, item and commercial rules match clearly.
Keep unclear products, price exceptions, stock shortages and high-value cases with a person.
Compare the same metrics: volume, active human time, errors, rework and exceptions.
The numbers exist to demonstrate the calculation and decision process. We only call something a customer case study when before/after data is verifiable.
We will review how it works today, which systems are involved and what can realistically be automated.